GO Personal Information Charter

When we ask you for personal information, we promise:

• to make sure you know why we need it 
• to only ask for what we need, and not to collect too much or irrelevant information
• to protect it and make sure nobody has access to it who shouldn’t
• to let you know if we share it with other organisations to give you better public services - and if you can say no
• to make sure we don’t keep it longer than necessary; and
• not to make your personal information available for commercial use without your permission

In return, we ask you to:

• give us accurate information; and
• tell us as soon as possible if there are any changes, such as a new address

This helps us to keep your information reliable and up to date.

You can get more details on:

• how to find out what information we hold about you and how to ask us to correct any mistakes
• agreements we have with other organisations for sharing information
• circumstances where we can pass on your personal information without telling you, for example, to prevent and detect crime or to produce anonymised statistics
• our instructions to staff on how to collect, use and delete your personal information
• how we check the information we hold is accurate and up to date; and
• how to make a complaint (see each Office’s complaints procedure)
• Government Office Network: www.gos.gov.uk/contactus/complaintsproc/
• Government Office East: www.gos.gov.uk/goeast/contact_us/complaints_procedure/
• Government Office East Midlands: www.gos.gov.uk/goem/contacts/complaints/
• Government Office London: www.gos.gov.uk/gol/contact_us/Complaints_procedure/
• Government Office North East: www.gos.gov.uk/gone/contactus/complaints_procedure/
• Government Office North West: www.gos.gov.uk/gonw/ContactUs/ComplaintsProcedure/
• Government Office South East: www.gos.gov.uk/gose/contactUs/complaintsProcedure/
• Government Office South West: www.gos.gov.uk/gosw/contactus/customerservice/
• Government Office West Midlands: www.gos.gov.uk/gowm/contactUs/CUComplaints/
• Government Office Yorkshire and the Humber: www.gos.gov.uk/goyh/contact/complaintsproc/

For more information, please contact:

When we ask you for information, we will keep to the law, including the Data Protection Act 1998.

 

For independent advice about data protection, privacy and data-sharing issues, you can contact the Information Commissioner at:

 

Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

 

Phone: 08456 30 60 60 or 01625 54 57 45

Fax: 01625 524510

 

Website: www.ico.gov.uk